What is cross-training?

• A. Training staff in a single specialized role.
• B. Training staff to perform multiple roles to increase flexibility.
• C. Training patients to assist staff.
• D. Outsourcing all training to vendors.

Answer: (B)

Cross-training means teaching staff to perform multiple roles so they can adapt to changing needs and cover for coworkers when needed. This flexibility keeps operations smooth when someone is out or workloads shift and helps the team see how different tasks fit into the whole process. It’s not about training someone for a single specialized task, nor about training patients to assist staff, and it isn’t about outsourcing all training. By building capability across roles, the organization gains resilience and better collaboration.